1. Eligibility for Returns & Exchanges

You can request a return or exchange within 5 days of receiving your order, provided that:

• The item is unused, unwashed, and unworn
• All original tags and packaging are intact
• The product is free from stains, damage, or alterations

2. What's Eligible

• Size issues
• Fit-related concerns
• Wrong item received
• Damaged or defective product (must be reported within 24 hours of delivery)

3. What's Not Eligible

• Items that are worn, washed, or altered
• Products returned without original tags or packaging
• Items damaged due to improper use or washing
• Products purchased during sale or clearance (unless damaged or incorrect)

4. Exchange Process

• Exchanges are subject to stock availability.
• You can request an exchange for a different size or color of the same product.
• If the requested size or color is unavailable, we'll offer store credit, which can be used on your next purchase from our website.
• Exchange orders are typically delivered within 5–7 days.

5. Return Process

1. Email us or raise a request through our website within 5 days of delivery.
2. Our team will review and approve the request.
3. Once approved, the product must be shipped back or picked up, depending on serviceability in your area.
4. After a quality inspection, your refund will be processed.

6. Refunds

• Refunds are processed after the returned product passes quality checks.
• Prepaid orders: refunded to the original payment method.
• Cash-on-delivery orders: refunded via bank transfer or store credit.
• Refunds typically reflect in your source account within 5–7 business days of approval.

7. Return Shipping Charges

• Return shipping may be chargeable, unless the return is due to a defect or an incorrect item.
• Original shipping charges, if any, are non-refundable.

8. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with clear photos or a video of the item. We'll resolve it as quickly as possible.